ນະໂຍບາຍຄວາມເປັນສ່ວນຕົວ

01 Legal Basis for Processing

KopasAI processes your data based on the following legal grounds:

[[PRIV_SEC1_L1_T || 'Contract']]: Contract: To provide the AI assistant services you subscribe to.
[[PRIV_SEC1_L2_T || 'Consent']]: Consent: For sending marketing materials or using non-essential cookies.
[[PRIV_SEC1_L3_T || 'Legal Obligation']]: Legal Obligation: For compliance with local tax and legal regulations.
[[PRIV_SEC1_L4_T || 'Legitimate Interest']]: Legitimate Interest: For platform security and fraud detection.

We minimize data collection to only what is necessary for your business AI orchestration:

Category	Data Examples	Purpose
Identity	Name, Email, WhatsApp ID	Account Access & Communication
Operational	Product Stock, Prices, Store Locations	AI CRM Functionality
Interaction	Chat Logs, Message Metadata	Local AI Model Training

In accordance with Data Sovereignty principles, KopasAI ensures:

[[PRIV_SEC3_L1_T || 'Local Residency']]: Local Residency: Your primary data is stored in asia-southeast2 regional cloud infrastructure.
[[PRIV_SEC3_L2_T || 'AI Processing']]: AI Processing: While we use Gemini 2.0 via Google Vertex AI, your proprietary data is NEVER used to train global public models.
[[PRIV_SEC3_L3_T || 'International Transfers']]: International Transfers: Cross-border data transfers are only conducted with sub-processors having equivalent data protection (SCCs).

We store your data only as long as your account is active or as required for legal purposes:

[[PRIV_SEC4_L1_T || 'Transaction Data']]: Transaction Data: Stored for 7 years for tax compliance.
[[PRIV_SEC4_L2_T || 'Chat Data']]: Chat Data: Stored for 1 year by default or until you delete it.
[[PRIV_SEC4_L3_T || 'Security']]: Security: Military-grade encryption (AES-256) for data at rest and TLS 1.3 for data in transit.

Under local and international laws, you have the right to:

[[PRIV_SEC5_L1_T || 'Access']]: Access: Request a copy of your personal data.
[[PRIV_SEC5_L2_T || 'Rectification']]: Correct: Rectify inaccurate or incomplete data.
[[PRIV_SEC5_L3_T || 'Erasure']]: Delete: Request permanent data erasure (Right to be Forgotten).
[[PRIV_SEC5_L4_T || 'Portability']]: Portability: Move your data to another platform in a structured format.
[[PRIV_SEC5_L5_T || 'Complaint']]: Complain: Contact data protection authorities if there is a dispute.

For privacy inquiries or data deletion requests, contact our expert team:

Email: [email protected]
Response Time: < 3 Working Days